Refund Policy — Atello

30-day money-back guarantee

We want you to be happy with Atello. If you are not satisfied with your paid subscription, you may request a full refund within 30 days of your purchase date. Refunds are processed by our payment provider, Paddle.

How to request a refund

You can request a refund by visiting paddle.net and using their refund request flow, or by contacting us directly at hello@atello.co with your account email and the reason for the refund.

Refund eligibility

Refunds are available for first-time purchases of paid plans. If you have previously received a refund for a paid plan, additional refunds for the same plan may not be available. Refunds are not available for subscription renewals beyond the 30-day window.

Cancellation

You can cancel your subscription at any time from your Atello account settings. Cancellation takes effect at the end of your current billing period, and you will continue to have access until that date. Cancellation does not automatically result in a refund unless it is within the 30-day refund window.

Contact us

If you have any questions about refunds or billing, please contact us at hello@atello.co.